Although Train Play is all about having fun we do have to put some rules in place. We ask that you respect these rules at all times please.
By purchasing a ticket you are accepting these rules and take full responsibility for your actions and that of your children.
With social media being so widely used these days and there is a possibility that your child may appear in the background of someone else's photographs. If you do not want your child to appear in a photo please let the person who is taking the picture know.
For safety reasons we recommended that only children over 2 years old can play. It is however your decision if you wish to allow your under 2 year old to play and you must supervise them at all times.
Please try to avoid running inside the venue as this is where accidents can happen and we cannot be held responsible for any trips or falls as a result of this.
Please tie back any long hair as our trains have moving parts and long hair can get caught in them.
Tickets are non refundable unless the event is cancelled.
Please note that when purchasing a ticket you are doing so through an external agency who are not affiliated with Train Play Devon. They offer a cancellation protection payment which will only cover you in such circumstance as the event being cancelled and we do not believe it is worth purchasing this.
Events
In the event that we have to cancel an event all tickets purchased will be refunded via the ticket agency we use to supply our ticketing system.
If for any reason you are unable to attend an event we are able to offer an exchange to an alternative event but do not refund tickets for non attendance.
It is forbidden to resell tickets to a third party. Only tickets purchased direct from Train Play Devon and Ticket Source are valid.
Private hire
A £50 refundable damage deposit is required to secure your booking.
Full payment for your hire must be made 1 calendar month prior to your hire.
If you cancel your hire up to two weeks before your hire date you will only be refunded 50% of your hire fee.
If you cancel within two weeks of your hire date you are liable to forfeit the full hire amount.
Any breakages and losses will be deducted from your refundable damage deposit at the discretion of the Train Play Devon management.
All hirers are solely responsible for the venue that they hire.
Train Play Devon will not be responsible for a venue hired by the customer.
If your private hire occurs on a Train Play Devon event day then Train Play Devon accepts responsibility for the venue but the hirer is responsible for cleaning away any equipment they bring and rubbish created for the duration of the hire.